Paketverfolgung Frozen for Days? This guide breaks down what each status usually means, why scans pause, and what you should do next—without guessing or overthinking.

1. Why parcel tracking frozen happens even when it moves

Tracking is a chain of scan events, not live GPS. A scan appears only when someone (or a system) records a handoff.

Common reasons you see no updates:

• Container travel: parcels move inside bags or pallets with no individual scans
• Airline gaps: flights and transfers often scan containers, not packages
• Customs queues: inspection happens first, updates come later
• Carrier handoff: international carrier → local carrier takes time
• Weekend/holiday slowdowns: fewer departures and warehouse scans
• Label printed early: seller created the number, but the parcel has not entered the network

1.1 A quick rule that helps

A scan means “it changed hands.” No scan often means “it sits in a container” or “it waits in a queue.”

2. The normal shipment path (so you know what comes next)

Die meisten Lieferungen follow this pattern:

• Etikett erstellt
• Picked up / accepted
• Origin sorting
• Export clearance
• Departed origin (linehaul)
• Arrived destination
• Import customs
• Handed to local carrier
• Local sorting
• Zur Auslieferung
• Geliefert

2.1 Why words look different across carriers

Carriers use different phrases for the same step. Focus on the stage (origin, export, flight, customs, local delivery), not the exact wording.

3. Tracking Status Meaning: What Each Update Really Means

3.1 “Label Created” / “Shipping Info Received”

Tracking status Meaning: Tracking number exists. Carrier may not have the parcel.
Why it stalls: Seller prints labels in batches. Pickup happens later.
Was ist zu tun?

• Warten 24-72 Stunden for the first physical scan
• If it stays here 4+ business days, ask the seller for the handoff date

3.2 “Accepted” / “Picked Up” / “Received by Carrier”

Nachverfolgung status meaning: Carrier has the parcel (first real scan).
Why it stalls: It may move to a hub without extra scans.
Was ist zu tun?

• Normal pause: 1-3 Tage
• If it freezes 5+ days, expect the next event at an origin facility

3.3 “Processed at Facility” / “Arrived at Sorting Center”

Tracking status meaning: The parcel entered a sorting building and got routed.
Why it stalls: Backlogs happen during sales peaks and weather events.
Was ist zu tun?

• Normal pause: 1-3 Tage
• If it stops 7+ days, check if export steps appear next

3.4 “Departed Facility” / “Dispatched”

Tracking status meaning: It left that facility. Next scan may be far away.
Why it stalls: Long ground legs often have no scans.
Was ist zu tun?

• Warten 2–5 days
• If it’s international, the next step is usually export clearance or airline handoff

3.5 “Export Clearance” / “Export Customs Cleared”

Tracking status meaning: Outbound checks cleared. Now it waits for linehaul capacity.
Why it stalls: Flights fill up, and containers wait for space.
Was ist zu tun?

• Normal pause: 2–7 days
• If it sits 10+ days, the route may be congested

3.6 “Handed to Airline” / “Linehaul Start” / “Loaded for Transport”

Tracking status meaning: It entered the long-distance leg (air or cross-border trucking).
Why it stalls: Parcels travel inside sealed bags with few scans.
Was ist zu tun?

• Normal quiet window: 3-10 Tage
• Next scan often shows as “arrived at destination country”

3.7 “Departed Country of Origin” / “Outbound Flight Departed”

Tracking status meaning: The export leg left.
Why it stalls: Arrival scans depend on the destination gateway’s process.
Was ist zu tun?

• Normal pause: 3–9 days
• If no update after 12–15 days, try tracking on the destination postal/carrier site too

3.8 “Arrived at Destination Country” / “Inbound into Customs”

Meaning: It reached the import gateway (airport or border hub).
Why it stalls: Unloading + intake queues slow scans.
Was ist zu tun?

• Normal pause: 1–5 days
• If it sits 7+ days, customs or the gateway may be backed up

3.9 “Held by Customs” / “Customs Inspection” / “Awaiting Clearance”

Meaning: Customs is reviewing the Sendung. This can be routine.
Why it stalls: Random checks, document review, staffing limits.
Was ist zu tun?

• Typical range: 3-10 Tage
• Watch for messages about duties, ID checks, invoices, restricted items
• If payment is required, pay quickly to restart movement

3.10 “Released from Customs” / “Import Clearance Success”

Meaning: Customs finished. Next is the local carrier handoff.
Why it stalls: Transfer to last-mile systems can lag.
Was ist zu tun?

• Normal pause: 1–4 days
• If it freezes 6+ days, search the number on the local carrier site

3.11 “Arrived at Local Facility” / “Processed at Destination Facility”

Meaning: Last-mile carrier scanned it at a regional hub.
Why it stalls: Routing to the right Lieferung unit takes time.
Was ist zu tun?

• Normal pause: 1-3 Tage
• If it stops 5–7 days, check for address issues or “exception” notes

3.12 “Out for Delivery”

Meaning: It’s on today’s route (or staged for it).
Why it stalls: Route changes and missed scans happen.
Was ist zu tun?

• If it stays “out for delivery” the next day, look for “attempted” or pickup instructions

3.13 “Delivered” (but you don’t see it)

Meaning: Delivery was marked complete.
Why it stalls/confuses: Carriers may deliver to lockers, mailrooms, or neighbors.
Was ist zu tun?

• Check mailbox, parcel lockers, front desk, building security, neighbors
• If missing after 24 Stunden, contact the carrier with the tracking ID and delivery location detail

3.14 “Exception” / “Delay”

Meaning: Something broke the normal flow (weather, routing, address, damage).
Why it stalls: The carrier waits for an internal fix or your action.
Was ist zu tun?

• Read the note carefully
• Address exceptions need fast action: unit number, phone, corrected address
• Many operational exceptions clear in 1-3 Tage

4. “Frozen for days” cheat sheet: normal vs red flag

4.1 Usually normal

• Airline/linehaul stage: 3-10 Tage quiet
• Customs intake: 1–7 days
• Local hub routing: 1-3 Tage

4.2 Needs attention

• Label created for 4–6 business days with no pickup
• Zoll festgehalten 12–15 days with no message
• Local facility stuck 6–8 days with no new scan

4.3 Strong red flags

• “Delivered” in the wrong city
• Nachverfolgung suddenly changes numbers with no notice
• No scans for 20+ days after an export departure (non-economy routes can still vary, but investigate)

5. What to do next (simple action plan)

5.1 If nothing changes for 1–3 days

• Identify the last scan type (label vs accepted vs customs)
• Check the next expected step from Section 3

5.2 If nothing changes for 4–7 days

• Track the same number on the destination carrier site
• Look for “handoff” events under a different carrier name

5.3 If nothing changes for 8–14 days

• Message the seller with clear questions:
  • “When did you hand it to the carrier?”
  • “Which shipping method is this?”
  • “Can you start a carrier inquiry?”

5.4 If nothing changes for 15+ days

• Prepare to escalate with proof:
  • Tracking number + last scan date
  • Order confirmation
  • Destination country/city
  • Any customs/payment messages

6. How Postalparcel helps when tracking crosses carriers

International tracking breaks most often during handoffs. Postpaket helps you read the journey as one timeline, so you can spot the real stall point faster and share a clean tracking view when you escalate.

7. Schlussfolgerung

Tracking can look frozen, but most delays come from scan gaps, linehaul queues, and customs processing. Use the status translator to predict the next step, then follow the action plan when the pause becomes too long. That way you wait when waiting makes sense, and you act when action actually helps.