Split Shipment Suivi de l'OMS keeps one order understandable even when it ships in 2–5 parcels. Split shipping is normal in cross-border fulfillment, but unclear status updates create panic fast. Customers see “Delivered” too early, tracking goes quiet, and support gets flooded with WISMO tickets.

This guide shows how Postalparcel can keep tracking clean, accurate, and easy to trust.

1. Why Split Shipments Create Confusion

Customers don’t hate split packages. They hate surprises.

Common problems look like this:

• The order shows Livré, but only 1 box arrived
• The buyer sees multiple tracking numbers with no explanation
• One parcel updates daily, another stays silent for days
• Carrier scan text looks confusing and inconsistent
• Support can’t tell what’s missing in one minute

Split Shipment OMS Tracking solves this by creating one clear story across all parcels.

2. Build the Right OMS Structure First

Split Shipment Suivi de l'OMS works best when your OMS tracks order truth et parcel truth separately.

2.1 Order-level truth vs parcel-level truth

Order level should answer:

• What did the customer buy?
• What is complete vs still pending?

Parcel level should answer:

• Where is each parcel right now?
• What happened last, and what happens next?

Your OMS should store these fields:

• Order ID
• Parcel IDs (1..n)
• Item-to-parcel mapping (SKU → Parcel)
• Carrier + service per parcel
• Tracking number per parcel
• Latest scan time per parcel
• Normalized milestone per parcel
• Order summary status (calculated)

Without this, Split Shipment OMS Tracking always turns messy under volume.

3. Use Status Rules That Customers Understand

Your biggest risk is simple: marking the whole order delivered too early.

3.1 “Delivered” must mean 100% delivered

Use this rule set:

• Livré = all parcels delivered
• Partially Delivered = at least 1 delivered, others still moving
• En transit = parcels moving, none delivered
• Partially Shipped = some parcels shipped, others not shipped
• Traitement = no parcels shipped yet

This is the core of Split Expédition OMS Tracking. It stops false “Delivered” disputes and refund pressure.

3.2 Show “what’s next” for each parcel

Customers feel calmer when the page answers:

• “Which parcel arrives first?”
• “What is still missing?”
• “Is the delay normal or a problem?”

So show next expected milestone for every parcel card.

4. Normalize Carrier Events Into Simple Milestones

Carriers use hundreds of scan phrases. Customers want clear meaning.

Split Shipment OMS Tracking should translate raw events into consistent stages.

4.1 A practical 9-stage milestone map

Use this milestone set for every parcel:

1. Order Confirmed
2. Packed
3. Label Créé
4. Ramassé
5. Departed Origin
6. En transit
7. Arrived in Destination Country
8. En attente de livraison
9. Livré

Now every parcel tells the same story, even with different carriers.

4.2 Make exceptions loud, not hidden

Don’t bury problems under “In Transit.” Call them out clearly:

• Address issue (needs customer action)
• Customs hold (waiting for clearance)
• Livraison attempted (reschedule needed)
• Weather delay (ETA shifts)
• Return in progress (needs review)

Split Shipment OMS Tracking reduces complaints when delays feel explained, not ignored.

5. Multi-Parcel Tracking Page Design That Prevents “Missing Item” Tickets

Great tracking UX is not decoration. It lowers refunds and support load.

5.1 One order page, multiple parcel cards

Votre suivi page should show:

• Order progress summary (one clear status)
• Parcel cards (1..n) with labels
• ETA range per parcel
• Latest scan + timestamp
• Carrier name + tracking link
• Items inside each parcel (best feature)

Helpful parcel labels:

• Parcel 1 of 3 — Main Items
• Parcel 2 of 3 — Accessories
• Parcel 3 of 3 — Ships Later

This makes Split Shipment OMS Tracking feel organized and predictable.

5.2 Item-to-parcel mapping is a game changer

Customers ask one question more than any other:

“Which box has my item?”

So show:

• Item name → Parcel number
• Quantity → Parcel number
• Parcel status → item status

This also helps support teams solve cases faster without guessing.

5.3 Use multi-ETA logic (not one fake date)

Split shipments often arrive on different days. Don’t show one ETA that can’t be true.

A better approach:

• First parcel ETA: Jan 18–Jan 20
• Remaining parcels ETA: Jan 22–Jan 26

Split Shipment OMS Tracking becomes trustworthy when the customer knows what arrives first et what arrives last.

6. OMS Workflow That Keeps Split Shipments Stable

If your split decision happens late, everything breaks.

6.1 Use clear split triggers

Trigger a split only when needed:

• Inventaire ships from different locations
• Weight/size limit exceeded
• Different lead times (ready now vs backorder)
• Carrier restrictions
• Risk control (separate fragile items)

Also record the split reason internally. It helps audit issues later.

6.2 Lock the parcel plan after the first label prints

Many stores keep “re-splitting” after shipping starts. That creates:

• duplicate tracking numbers
• item mapping errors
• broken timelines

Split Shipment OMS Tracking stays stable when you lock parcels early.

6.3 Handle multi-carrier handoff with tracking stitching

Cross-border parcels often switch carriers mid-way. That’s when tracking goes silent.

To fix it, support:

• multiple tracking numbers per parcel (if needed)
• one stitched timeline for the customer
• last-mile carrier detection

With this, Split Shipment OMS Tracking avoids dead zones during handoff.

6.4 Send short, proactive notifications

Simple updates reduce WISMO tickets fast:

• “Parcel 2 shipped today. Tracking: XXXX”
• “Parcel 1 delivered. Parcel 2 still moving.”
• “Parcel 3 delayed by customs. New ETA: Jan 25–Jan 28.”

Customers trust you more when you speak first.

FAQ

Q1: What is Split Shipment OMS Tracking?

It means your OMS tracks one order across multiple parcels, with clear parcel-level status plus a correct order summary status.

Q2: Why does my order say delivered but I only got one box?

Your system likely marks the whole order delivered when the first parcel arrives. Split Shipment OMS Tracking fixes this by requiring all parcels to deliver first.

Q3: How do I stop “missing item” complaints?

Show item-to-parcel mapping, multi-ETA ranges, and “Partially Delivered” as a real status.

Q4: How do I handle tracking gaps during carrier handoff?

Use tracking stitching and last-mile detection so each parcel keeps one continuous timeline.

Conclusion

Split Shipment OMS Tracking works when your OMS tells one clear story across every parcel. Use strict “all parcels delivered” logic, normalize statuses into simple milestones, and show parcel cards with item mapping. That keeps tracking easy to read, reduces support tickets, and protects your refund rate.