Visibility is critical for cross-border e-commerce. Whether you’re a growing DTC brand or a 4PL provider, tracking shipments in real-time across multiple carriers helps keep operations smooth. However, as more businesses use global logistics tracking platforms, one key question arises: What data is collected, and is it safe?

At PostalParcel, we focus on cross-border fulfillment and smart tracking solutions. This article explains what data these platforms collect, why it’s important, and how we secure your information.

1. What is a Global Logistics Tracking Platform?

A global logistics tracking platform is a centralized system that consolidates tracking information across various carriers, regions, and delivery stages. It enables brands, 3PLs, and end customers to monitor parcels in real-time, detect shipping delays, manage returns, and gain valuable supply chain insights.

At PostalParcel, our platform supports multi-carrier integration, last-mile visibility, and reverse logistics, ensuring your operations are seamless and transparent.

2. What Data Is Collected by a Logistics Tracking Platform?

To provide accurate and real-time tracking, these platforms must collect various data points from multiple sources. Here’s a breakdown of the primary types of data collected:

A. Shipment and Tracking Data

• Tracking Number: The unique identifier for each parcel.
• Carrier Information: The logistics provider handling the shipment.
• Scan Events: Location and timestamp of parcel scans (e.g., “Arrived at Facility,” “Out for Delivery”).
• Delivery Status: Real-time updates on delivery status (e.g., “In Transit,” “Delivered,” “Failed Attempt”).

B. Order and Customer Data

• Order ID: Links tracking data with the original order in your system.
• Customer Name and Address: Required for delivery and proof of receipt.
• Phone Number / Email: This is for proactive delivery updates or exception handling.

C. Geolocation and Route Data

• Transit Routes: Carriers’ predefined shipping routes.
• Estimated Delivery Time (ETA): Calculated based on current location and historical route patterns.
• Customs Status (for cross-border): Includes clearance checkpoints, declarations, and duties paid.

D. Returns and Exception Data

• Return Status: Tracks if a parcel is being returned, by whom, and the reason.
• Delay Alerts: Notifications for unusual delays or disruptions.
• Damage Reports: Feedback about lost or damaged items in transit.

This data allows the logistics tracking platform to offer real-time visibility, generate performance analytics, and improve customer satisfaction through automated communication.

3. Why Does This Data Matter?

Accurate data powers the entire logistics operation. Here’s how it benefits your business:

• Customer Transparency: End customers can track their orders confidently, leading to reduced WISMO (“Where is my order?”) inquiries.
• Performance Insights: Brands can assess carrier performance, shipping delays, and fulfillment efficiency.
• Automation: Triggers automated updates, exception handling, and return workflows—saving you time and reducing manual errors.
• Returns Optimization: Helps manage RMA (Return Merchandise Authorization) processes efficiently with real-time return tracking.

In short, the data collected is essential to building a resilient and intelligent logistics ecosystem.

4. Is the Collected Data Safe? Understanding Data Security in Logistics Tracking

Yes—when managed properly, logistics data is safe. At PostalParcel, we understand that data privacy and protection are non-negotiable. Here’s how we safeguard your information:

A. Data Encryption

All sensitive information, including customer data and carrier updates, is encrypted in transit and at rest using industry-standard protocols like HTTPS and AES-256 encryption.

B. Access Control

We implement strict role-based access controls (RBAC), ensuring only authorized personnel can view or manage specific data types. User permissions are customizable and audited regularly.

C. Compliance with Data Protection Regulations

PostalParcel complies with major data protection frameworks, including:

• GDPR (General Data Protection Regulation) for handling data of EU citizens.
• CCPA (California Consumer Privacy Act) for customers in the United States.
• PDPA (Personal Data Protection Act) is applicable in APAC regions.

This ensures transparency and gives your customers the right to access, correct, or delete their data if needed.

D. Secure Integrations

Our platform integrates securely with third-party carriers, eCommerce platforms (like Shopify or WooCommerce), and warehouse systems via verified APIs, ensuring your business systems stay synchronized without exposing vulnerabilities.

E. Regular Security Audits

We partner with cybersecurity experts to perform routine vulnerability scans and penetration tests to protect against potential threats, including data leaks or unauthorized access.

5. Best Practices for Using Tracking Platforms Safely

While we do our part in securing the platform, here are some best practices to help your team handle logistics data responsibly:

• Limit Access: Only grant platform access to staff who truly need it.
• Regularly Update Credentials: Use strong passwords and change them periodically.
• Train Your Team: Educate your logistics and customer service teams about data privacy best practices.
• Enable Notifications: Stay updated on system changes, new user logins, or unusual data activity.

Conclusion: Trust and Transparency Matter

The data collected by a global logistics tracking platform is critical for seamless shipping and customer satisfaction. At PostalParcel, we are committed to transparency, security, and compliance, ensuring your logistics operations remain efficient and your customer data remains safe.

Whether you’re a small brand scaling internationally or a 4PL service managing complex cross-border shipments, our tracking solutions offer the clarity and control you need, without compromising privacy.

Looking to upgrade your logistics tracking? Contact PostalParcel today and discover how real-time visibility can transform your global supply chain.