Last Updated: July 2026

Welcome to PostalParcel.

These Terms of Service govern your access to and use of the PostalParcel website, services, quotations, and logistics solutions provided through postalparcel.com.

By accessing our website or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

1. About PostalParcel

PostalParcel provides cross-border logistics and ecommerce supply chain solutions, including:

• Transporte para el comercio electrónico
• Customs Clearance Coordination
• Consolidación de carga
• Line Haul Transportation
• Servicios de cumplimiento
• Warehousing Coordination
• Last-mile Delivery Solutions
• Shipment Tracking Support

PostalParcel works with logistics partners, carriers, warehouses, and service providers to coordinate international shipping and fulfillment operations.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our website or systems
• Interfere with website security or functionality
• Submit inaccurate or misleading information
• Use website content for unauthorized commercial purposes

We reserve the right to restrict access to users who violate these terms.

3. Service Requests and Quotations

When requesting a quotation or logistics service, you agree to provide accurate and complete information, including:

• Product details
• Shipment origin and destination
• Package dimensions and weight
• Commodity information
• Customs requirements
• Delivery requirements

Any quotation provided by PostalParcel is based on the information available at the time of quotation.

Final pricing may change due to factors including:

• Actual cargo measurements
• Carrier adjustments
• Fuel surcharges
• Customs requirements
• Destination charges
• Regulatory changes
• Service availability

4. Shipping and Logistics Services

PostalParcel coordinates logistics services through internal operations and third-party partners.

Shipping services may involve:

• International carriers
• Local delivery providers
• Customs agents
• Warehouse operators
• Transportation partners

Service availability, delivery times, and operational processes may vary depending on:

• Destination country
• Capacidad de transporte
• Despacho de aduanas
• Seasonal demand
• Regulatory requirements
• Unexpected events

PostalParcel will make reasonable efforts to coordinate services but does not guarantee uninterrupted transportation or fixed delivery dates.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipment information
• Ensuring goods comply with applicable laws
• Providing required documents
• Correctly declaring products and values
• Following import and export regulations

Customers must not ship prohibited or restricted goods without prior approval.

Any delays, penalties, or additional costs caused by inaccurate information or non-compliance may be charged to the customer.

6. Customs Clearance

Customs clearance is subject to the laws and regulations of the relevant countries.

PostalParcel may assist with customs coordination; however:

• Customs authorities make final decisions
• Import duties and taxes may apply
• Clearance delays may occur due to inspections or regulatory requirements

Customers are responsible for providing accurate documentation and paying applicable duties, taxes, and government charges unless otherwise agreed.

7. Pricing and Payments

Service fees are based on agreed quotations, contracts, or service arrangements.

Customers agree to:

• Pay invoices according to agreed payment terms
• Provide accurate billing information
• Pay additional charges caused by changes in shipment conditions

Additional costs may include:

• Storage fees
• Customs charges
• Delivery adjustments
• Handling fees
• Carrier surcharges

Failure to make payments may result in suspension of services.

8. Tracking Information

PostalParcel may provide shipment tracking information through available carrier systems.

Tracking information is provided for reference purposes only.

Delivery status may be affected by:

• Carrier updates
• Tramitación aduanera
• Local delivery operations
• Technical delays

PostalParcel does not guarantee real-time tracking availability.

9. Limitation of Liability

To the maximum extent permitted by applicable law, PostalParcel shall not be responsible for losses caused by circumstances outside its reasonable control, including:

• Natural disasters
• Condiciones meteorológicas
• Government actions
• Customs inspections
• Carrier delays
• Strikes
• Interrupciones del transporte
• Force majeure events

PostalParcel’s liability, where applicable, shall be limited to the extent agreed in the relevant service agreement or applicable transportation terms.

10. Prohibited Goods

Customers must not use PostalParcel services to transport illegal, restricted, or prohibited items.

Examples may include:

• Illegal substances
• Dangerous goods without approval
• Counterfeit products
• Restricted items prohibited by applicable laws

PostalParcel reserves the right to refuse, hold, or terminate services involving prohibited shipments.

11. Intellectual Property

All content on postalparcel.com, including:

• Text
• Graphics
• Logos
• Website design
• Branding materials

is owned by or licensed to PostalParcel.

You may not reproduce, modify, distribute, or use our content without prior written permission.

12. Third-Party Services

PostalParcel may work with third-party service providers, including:

• Transportation carriers
• Almacenes
• Customs providers
• Technology platforms

Third-party services may be subject to their own terms and conditions.

PostalParcel is not responsible for independent third-party policies or services.

13. Website Availability

We aim to keep our website available and accurate but do not guarantee that:

• The website will always be available
• Content will always be error-free
• Information will always be updated immediately

We may modify, suspend, or update website features without prior notice.

14. Changes to These Terms

PostalParcel may update these Terms of Service from time to time.

Changes become effective when published on this page.

Your continued use of our website or services after updates means you accept the revised terms.

15. Governing Law

These Terms of Service shall be interpreted according to applicable laws and regulations relevant to PostalParcel’s operations.

Any disputes shall be handled through good-faith communication before pursuing formal legal remedies.

16. Contact Us

If you have questions regarding these Terms of Service, please contact us.

Email:
info@postalparcel.com